OT Managed Services

1. OT GRC Management: Aligns with IEC/ISA, NIST, ITIL, and safety regulations to ensure compliance and manage SLA/OLA performance.
2. OT Change and Release Management: Manages changes with awareness of OT criticality, coordinates with vendors, and ensures safe ICS shutdown/startup aligned with production and safety needs.
3. OT Asset Management: Manages the lifecycle of industrial XIoT, including legacy systems, risk analysis, escalation, and intrinsically safe technology considerations.

1. Time Savings: Eliminates the manual effort required to create, update, and enforce governance policies and legacy asset documentation.
2. Improved Compliance: Ensures alignment with industry standards and regulations, reducing non-compliance risks.
3. Enhanced Risk Mitigation: Supports proactive management of operational and security risks through structured GRC practices.
4. Streamlined Asset Lifecycle: Simplifies management of industrial asset lifecycles, including updates, licensing, and vendor relationships.
5. Operational Efficiency: Reduces administrative overhead and improves visibility across governance and asset functions.

Built specifically for operational technology environments—focusing on optimization, automation, and alignment with pure-OT standards. Unlike IT-adapted solutions, it addresses the real-world needs of industrial control systems by embedding compliance and asset management directly into daily operations.

1. OT Governance, Risk, and Compliance (GRC)

Streamlines governance and risk functions by embedding compliance into daily operational processes. It aligns frameworks with OT-specific standards including:

• ISA/IEC 62443, NIST CSF, and industry-specific safety regulations
• ITIL practices, adapted for OT environments to ensure service consistency and resilience
• SLA/OLA management, tailored to OT uptime requirements and production-critical systems

A governance baseline is established and maintained through continuous assessment and optimization—ensuring policies are always relevant, up to date, and enforced across the ICS/SCADA landscape.

2. OT Change and Release Management

Full ownership of the change and release process within OT environments, reducing operational risk and improving plant reliability. It accounts for the criticality of systems, the impact of service downtime, and the unique procedures required during ICS shutdowns and startups. Key elements include:

• Risk-aware change coordination, ensuring changes are planned around production schedules and safety requirements
• 3rd-party vendor liaison, streamlining external approvals and updates across industrial platforms
• Documented startup/shutdown procedures, aligned to safety and operational protocols
• Change traceability and audit readiness, built into the workflow for ongoing compliance

By managing the entire change lifecycle end-to-end, this service increases productivity, reduces downtime, and ensures safe, compliant execution of updates in complex OT environments.

3. OT Asset Management

Provides centralized, real-time visibility of OT assets, integrating lifecycle, risk, and compliance perspectives into one operational framework, which includes:

• Legacy and modern device tracking, including OS/hardware status, patch levels, and end-of-life indicators
• Intrinsically safe technology mapping, with risk tagging and escalation paths
• License, contract, and vendor relationship tracking, linked to asset lifecycle states

The asset management system is optimized for minimal client interaction—automating documentation, change history, and lifecycle transitions. Asset data is enriched with operational context (e.g., criticality level, production zone) and supported by risk scoring models for proactive remediation.

1. Domain and Network Management – Legacy network configurations, OT domain integration, and secure access for clients and vendors, ICS protocol troubleshooting and isolation best practices.
2. Secure Remote Access: Best-in-class, clientless OT access with time-bound controls, identity integration, real-time monitoring, and Zero Trust enforcement for users and vendors.
3. Virtualization and Cloud Integration: Virtualizes ICS and legacy systems with high availability and supports secure, impact-free cloud migration using client-approved datacenters.
4. Mobile Device Management: Manages and secures smart devices in OT environments, enabling safe use of digital plant tech with real-time control and compliance to intrinsically safe standards.

1. Improved Operational Reliability: Legacy networks, devices, and systems are modernized and stabilized through structured configurations, high availability, and fault-tolerant architectures.
2. Enhanced Security Posture: Zero Trust remote access, network isolation best practices, and secure mobile device usage reduce the attack surface across the OT landscape.
3. Increased Visibility & Control: Real-time monitoring of user activity, network traffic, mobile endpoints, and cloud-integrated systems ensures better oversight and faster response to threats.
4. Optimized Maintenance & Access: Simplified vendor and user access, along with centralized mobile and domain management, reduces downtime and accelerates troubleshooting.
5. Future-Proofed Digital Transformation: Supports the safe rollout of smart plant technologies, cloud adoption, and virtualized infrastructure—aligned with intrinsically safe and compliance standards.

Modernizing legacy networks, enabling secure, time-bound remote access, and integrating virtualization, cloud, and mobile device management. These capabilities reduce downtime, enhance visibility, and support safe, cost-effective digital transformation.

1. OT Domain & Network Management

Optimizes and secures industrial network infrastructure by modernizing legacy configurations and implementing best-practice OT domain structures. Key capabilities include:

• Legacy network and domain integration aligned to ISA/IEC 62443 and Purdue Model principles
• Secure access design for internal users and third-party vendors
• Protocol-aware ICS troubleshooting and isolation configuration
• Domain standardization to support lifecycle management and compliance

A stable, well-segmented network architecture is established and maintained, ensuring high reliability, visibility, and security across OT operations.

2. Secure Remote Access

Enables secure, Zero Trust remote access to OT systems through a best-in-class, clientless solutions that is scalable between on-prem and Cloud and designed for operational workflows. This includes:

• Time-bound, role-based access with identity provider integration
• Real-time monitoring, session recording, and audit-ready access trails
• Third-party access control and delegated permissions
• Integration with CTD platforms for threat detection and alerting

The service is tailored for OT, reducing the risk of external access while ensuring safe and efficient support for users and vendors.

3. Virtualization and Cloud Integration

Delivers virtual infrastructure and cloud readiness for OT environments without compromising production continuity or safety. Service capabilities include:

• Virtualization of legacy ICS and SCADA systems with high availability and fault tolerance
• Evaluation of cloud-fit workloads with attention to ISA-layer latency and criticality
• Migration to client-approved datacenters with minimal downtime
• Full lifecycle planning from physical-to-virtual (P2V) to cloud integration

The result is a scalable, flexible foundation that supports digital transformation while preserving the performance and integrity of OT systems.

4. Mobile Device Management (MDM)

Manages and secures mobile endpoints used across OT environments to support smart plant technologies and mobile workforce enablement. Features include:

• Intrinsically safe device compliance and ruggedized asset support
• Role-based app and device policy enforcement
• Real-time device visibility, remote control, and threat response

This service supports field mobility and digital workflows without compromising safety or compliance.

1. OT Malware and Vulnerability Protection: Patch and 3rd-party approvals, antivirus and whitelisting, exclusion management, CPS vulnerability assessment, IDS/SIEM integration, IEC/ISA/NIST alignment.
2. Equipment Health Monitoring: XIoT device monitoring. OT-specific configs, custom scripts, ICS protocol support, early notifications, bandwidth optimization, lifecycle tracking.
3. OT Backup, Restore and Disaster Recovery: DRP for SCADA/MES/Virtual equipment, Domains and Databases. Central Image and configuration backups, data retention, Rapid and granular restore techniques.

1. End-to-End OT Threat Protection: Harden the environment with tailored malware defense, patch validation, and OT-aware IDS and SIEM integration.
2. Always-On Equipment Awareness: Catch failures before they happen with real-time health monitoring of PLCs, HMIs, and XIoT devices.
3. Rapid Recovery When It Counts: Minimize downtime with tested backups, rapid restores, and full OT disaster recovery coverage.
4. Total Visibility, Zero Guesswork: Track system health, changes, and risks across your plant with OT-specific tooling and alerts.
5. Built-In Compliance Confidence: Stay aligned with IEC 62443, NIST, and NIS2—without the complexity or overhead.

Our comprehensive OT security and management services protect critical infrastructure with tailored malware defense, patching, and vulnerability assessments. We offer real-time equipment health monitoring, rapid disaster recovery, and lifecycle tracking for SCADA, MES, and virtual systems. With seamless SIEM/IDS integration, proactive alerts, and compliance with IEC 62443, NIST, and NIS2, we ensure continuous protection, visibility, and quick recovery, minimizing downtime and optimizing performance for your OT environment.

1. Malware and Vulnerability Protection

Delivers layered protection against malware, ransomware, anomalies and vulnerabilities in OT environments through a standards-aligned, operations-safe approach. Key capabilities include:

• Patch Management: Dedicated OT patch testing zones, 3rd-party vendor approvals, and integration with change and shutdown/startup procedures.
• Antivirus Management: OEM-approved AV solutions, exclusion tuning per system, bandwidth-optimized updates, and whitelist configurations.
• Vulnerability Assessment: CPS-aware assessments with prioritised roadmaps, aligned to risk profiles and OT patching windows.
• Cyber Physical System Vulnerabilities: Supports IDS and SIEM systems with OT-specific rulesets for anomaly detection and alerting.
• Framework Alignment: Built around IEC 62443, NIST CSF, and NIS2 directives to meet regulatory and internal compliance standards.

This service is designed to strengthen OT cybersecurity without disrupting production, ensuring protection of both legacy and modern industrial systems.

2. Equipment Health Monitoring

Enables real-time visibility into the health and performance of OT systems to support proactive maintenance and reduce unplanned downtime. Key capabilities include:

• Comprehensive Asset Monitoring: Covers hardware, VMs, SCADA, HMI, PLCs, switches, and routers using OT-specific protocols and configurations.
• Early Fault Detection: Custom scripts and alerting detect abnormal behavior, enabling early intervention before failures occur.
• Optimized for OT Networks: Lightweight, bandwidth-efficient configurations ensure performance without disrupting critical ICS communications.

This service helps maintain asset reliability and plant availability while supporting long-term equipment lifecycle strategies.

3. OT Backup, Restore and Disaster Recovery

Ensures comprehensive protection and rapid recovery of critical OT systems, configurations, and data through a tailored strategy for industrial environments. Key capabilities include:

• Comprehensive OT Coverage: Backs up SCADA/MES/Virtual equipment, Domains and Databases across hybrid and air-gapped environments.
• Rapid & Granular Recovery: Supports point-in-time restores, application-aware recovery, and bare-metal recovery with minimal disruption to production.
• Resilient, Standards-Aligned Architecture: Integrates with DR plans and aligns to IEC 62443 and NIST frameworks, with built-in redundancy and validation processes

This service safeguards operational integrity by ensuring that critical systems are recoverable quickly and securely, adhering to OT best practices.

1. Control Systems Rapid Recovery: Automated backups of sensors/PLC/HMI/Robots etc, version control, change detection, audit logging, multi-vendor support, rapid restore, protocol compatibility.
2. Database Management: Historian and variety of databases, backup/restore, data validation, replication, query tuning, and OT system integration.
3. Data Management and Visualization: Structured OT data collection, contextualization, secure storage, dashboarding, trend analysis, and integration with BI and reporting tools.

1. Faster Recovery from Failures: Rapid restore of control system configurations minimizes downtime during faults or cyber incidents.
2. Improved Change Control & Compliance: Version tracking and audit logs provide full visibility into changes for regulatory and operational assurance.
3. Centralized, Secure Data Handling: Reliable storage and management of OT databases and configuration files ensures data integrity and availability.
4. Enhanced Decision-Making: Real-time data contextualization and visualization support quicker, data-driven operational decisions.
5. Cross-System Integration: Seamless interaction between control systems, databases, and reporting tools streamlines workflows and reduces complexity

Our services ensure faster recovery from failures with rapid restoration of control system configurations, minimizing downtime during faults or cyber incidents. We enhance change control and compliance through version tracking and audit logs, providing full visibility into operational changes. With centralized, secure storage and management of OT databases and configuration files, we ensure data integrity and availability. Additionally, our solutions support enhanced decision-making through real-time data visualization and contextualization, while seamless cross-system integration streamlines workflows and reduces complexity across your control systems, databases, and reporting tools.

1. Control Systems Rapid Recovery

Enables automated backup, change tracking, and fast recovery of critical control system configurations across multi-vendor OT environments. Key capabilities include:

• Automated Version Control: Backs up PLCs, HMIs, SCADA, robots, and more, with full version tracking and secure rollback options.
• Change Detection & Audit Logs: Identifies and logs unauthorized changes, supporting compliance and root-cause analysis.
• Rapid Restore Across Devices: Minimizes downtime with fast recovery of validated configurations across supported protocols and platforms.

This service provides the foundation for reliable, traceable, and efficient recovery of control system assets.

2. Database Management

Delivers reliable, secure, and efficient management of real-time and historical OT data across industrial environments. Designed to support high availability and operational performance. Key capabilities include:

• Historian & Real-Time DB Support: Manages and maintains OT databases such as process historians, MES/SCADA logs, and real-time systems.
• Backup, Restore & Replication: Ensures data availability through automated backups, failover configurations, and replication strategies.
• Data Integrity & Optimization: Validates data quality, optimizes queries, and enforces structured access control for critical data systems.

This service ensures OT data is always available, accurate, and aligned to operational and compliance needs.

3. Data Management and Visualization

Enables the structured capture, organization, and visualization of OT data to drive real-time insights and support informed decision-making across industrial operations. Key capabilities include:

• Data Collection & Contextualization: Aggregates data from multiple OT sources and adds operational context for accurate analysis.
• Secure Storage & Accessibility: Ensures structured, permission-controlled access to historical and live data.
• Dashboards, Trends & BI Integration: Visualizes KPIs, trends, and process metrics through dashboards and integrates with business intelligence/reporting platforms.

This service transforms raw industrial data into actionable insights—bridging the gap between OT systems and operational intelligence. – Factory flow fusion from Edge-to-Enterprise